Sunday, April 10, 2011

Improve Customer Demands By Welcoming Constructive Feedback

Welcoming customer demands is having the realization that each client has an uncanny and unique ability to approach each of us with a one-of-a-kind gift of which we will never be able to provide for ourselves on our own accord. This gift is never to be taken lightly and is to be portrayed by having an open mind by accepting to receive this for what it is...a way to improve customer demands by welcoming feedback, no matter what that may or may not entail.

When one produces fresh concepts or ever so gently offer friendly advice, they do this not to necessarily to stomp on our confidence. Instead, feedback is given for room to be considered for necessary improvements...nothing is perfect, but isn't it nice to be even closer to perfection when an idea arises to potentially make the outcome better than imagined or ever expected? I think so, because if one is able to surpass originated intent, then why not go for the gold, rather than just continue settling for 2nd or 3rd?

I always take customer demands seriously and welcoming their feedback has allowed me to have more flexibility to improve my own perceptions and see the light bulb in new areas never thought twice about prior. Feedback can also improve the approach we have to be more original, creative and innovative for our customers making return clientele more tangible and potential customers more reachable. No business can ever achieve success (or at least long-term results) without a backbone from their clientele.

"Business owners first need to achieve customer success, once achieved and maintained, only then can the whole package be unwrapped and deemed a success venture!"  
-Mandy Zadoorian-

If ever a customer providing constructive feedback is overlooked, ignored or seen as insignificant or irrelevant, then do you think that person or company will ever succeed in the long term? Probably not!

Why wouldn't one take the advice, opinions, wants, demands of a customer to offer such fresh concepts through personal or professional perceptions? Are they too good, so to speak, to hear how others perceive them and/or their services?

Remember...Every Customer, Client or Potential Consumer Giving Honest Feedback Must Be Perceived As Relevant...No Matter What!

If one wants to improve customer demands by welcoming constructive feedback, then one must comprehend the actual value a customer brings to the table. The endless benefits through customer perception is extraordinary. A client's constructive feedback can be a single derivative of pure honesty...that's not always so simple to come by.

Think of how a true friend provides just the right level of genuine and blunt honesty to us while expressing their doubts when we make choices to perform something out of character or when they're excited for us and provide us praise. We then do the same for them in return and it is how a friendship is born and fulfilled effectively. Now think about the same concept regarding customer demands - the solution to improve the overall satisfaction is having the keen ability to accept their ideas and perceptions with grace and appreciation..the same value we demand from our own friends and family and all whom we trust whole-heartily.

For example, let's say a first time business owner, of whom has never ran a business prior, has their office up, running and ready to welcome customers; however, the 1st customer comes in and offers feedback when the business owner asks how their experience was...honestly the customer replies, "it's quite cluttered in here and a little overpriced too!" The owner gets huffy and excludes this information, perceives it as irrelevant since the owner feels everything is perfectly placed and priced. 

Do you think that customer would come back? No way! Do you think this customer will tell everyone she knows about her experience....ah, yeah, I'd say so!

Everyone has thoughts that must be taken in to consideration, no matter how ridiculous it may seem, because in all reality, it could have been the missing piece of the puzzle otherwise completely invisible and even if simple, may have been overlooked by you, yet commonly seen in the fresh eyes of another. You get my point, but think again ways your customers, friends, colleagues, clients, co-workers can offer you the feedback that may be just the perfect fit for your business with a few simple changes and improved through an open mind.

Below is what I perceive as more beneficial resources to improve your customers' overall experience to improve their overall perception to be viewed in a brighter light than ever before! 
To view product details, pricing, savings, general information or to purchase items, then simply click on the picture and/or link to direct you to the information page of that item and other like items to check out as well! 

101 Ways to Improve Customer Service: Training, Tools, Tips, and Techniques (Pfeiffer Essential Resources for Training and HR Professionals) 

Reaching The Goal: How Managers Improve a Services Business Using Goldratt's Theory of Constraints 

What Do They Want, How Do They Want It? - Using the Diamond Touch to Improve Your Sales and Service Strategy - Motivational Sales and Customer Service Training DVD Video featuring Dr. Nate Booth 

BMV Quantum Subliminal CD Customer Service: Improve Client Satisfaction (Ultrasonic Subliminal Series)

BMV Quantum Subliminal CD Customer Service: Improve Client Satisfaction (Ultrasonic Subliminal Series)

Improving Customer Satisfaction, Loyalty, and Profit : An Integrated Measurement and Management System 

Customer Satisfaction is Worthless, Customer Loyalty is Priceless: How to Make Them Love You, Keep You Coming Back, and Tell Everyone They Know

Customer Satisfaction is Worthless, Customer Loyalty is Priceless: How to Make Them Love You, Keep You Coming Back, and Tell Everyone They Know

Measuring Customer Satisfaction and Loyalty, Third Edition: Survey Design, Use, and Statistical Analysis Methods 

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1 comment:

ArtMuse Dog and Carol said...

Great site ~ very professional ~ wishing you much success ~ ^_^